The Adrian Knit Polo Sweater brings a relaxed, polished update to your everyday rotation, cut from a soft stretch knit that moves with you. The polo-style Johnny collar adds a clean, layered look while the long sleeves keep you comfortable through cooler days, and the classic fit sits easily under a jacket or on its own. The result is a versatile sweater that pairs effortlessly with jeans or chinos.
BELOW YOU'LL FIND ANSWERS TO THE MOST COMMON QUESTIONS ABOUT Kytali, OUR CLOTHING AND OUR SERVICE. NEED SOMETHING ELSE? OUR CUSTOMER SUPPORT TEAM IS ALWAYS HAPPY TO HELP.
Frequently asked questions
1. Do you deliver across Canada?
Yes — we ship to every province and territory in Canada, including remote areas. Just enter your postal code at checkout.
2. How long does delivery take?
Orders are prepared within 1–2 working days and typically arrive within 8–12 working days. You'll receive a tracking link by email as soon as your parcel leaves our warehouse.
3. Do you offer free delivery?
Yes — delivery is free on every Canadian order, with no minimum spend. The price you see is the price you pay.
4. Can I return an item if I change my mind?
Of course. You have 30 days from delivery to return your item free of charge, in its original condition and packaging, with tags attached. Just get in touch and we'll walk you through it.
5. How long does a refund take?
Once your return arrives and passes inspection, your refund is processed within 10 days. Depending on your bank, it can take a few extra days to show on your statement.
6. What if my item arrives damaged?
Send us a photo within 48 hours of delivery and we'll arrange a free replacement or a full refund — whichever you prefer. There's no need to send the damaged item back first.
7. Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, and UnionPay, as well as Shop Pay, Apple Pay, Google Pay, and Klarna. Every method is processed securely at checkout.
8. Is my payment information safe?
Absolutely. All transactions run over an encrypted SSL connection and are handled by certified payment providers. We never see or store your card details
9. How can I reach customer service?
Email us at info@kytali.com or use the contact form on our site. We reply to every message within 24 hours on working days.
