Privacy policy

PRIVACY POLICY

Last updated: [input date here]

[input store name here] operates this store and website, including all related information, content, features, tools, products and services (the "Services"). [input store name here] is powered by Shopify. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us, in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Quebec's Act respecting the protection of personal information in the private sector. Where this policy conflicts with our Terms of Service, this policy controls in relation to personal information.

By using the Services you acknowledge that you have read this policy and understand how your information is collected, used and disclosed.

PERSONAL INFORMATION WE COLLECT
Depending on how you interact with the Services, we may collect:

Contact details — name, billing address, shipping address, phone number and email address
Payment information — card and payment details, transaction details, form of payment and payment confirmation, processed by our payment providers
Account information — username, password, preferences and settings
Transaction information — items you view, add to your cart or wishlist, and orders you place, return, exchange or cancel
Communications — the content of messages you send us, for example a support request
Device information — device, browser and network details, IP address and other identifiers
Usage information — how and when you interact with and navigate the Services

WHERE WE COLLECT IT FROM
Directly from you, when you order, contact us or otherwise provide it
Automatically through the Services, including via cookies and similar technologies
From our service providers, when they process information on our behalf
From our partners and other third parties

HOW WE USE IT
To provide the Services — process payments, fulfil and ship your order, handle returns and exchanges, manage your account, and improve the shopping experience
Marketing and advertising — to send promotional messages and show you relevant advertising, where you have consented
Security and fraud prevention — to authenticate accounts, secure payments and investigate suspicious activity
Communicating with you — to provide customer support and respond to your questions
Legal reasons — to comply with the law, respond to valid legal process, and enforce our terms and policies

WHO WE DISCLOSE IT TO
Shopify, and vendors who perform services on our behalf such as IT, payment processing, analytics, customer support, cloud storage, fulfilment and shipping
Business and marketing partners, who use your information in line with their own privacy notices
Third parties where you direct or consent to it
Our affiliates and corporate group
In connection with a business transaction such as a merger, or to comply with legal obligations and protect our rights

We do not sell your personal information.

RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit is transmitted to Shopify and may be shared with third parties located in countries other than where you live. In these circumstances Shopify is responsible for its own processing of your personal information, including responding to requests about it. See Shopify's consumer privacy policy for more.

THIRD-PARTY WEBSITES AND LINKS
The Services may link to websites operated by third parties. We are not responsible for their privacy or security practices, and our inclusion of a link does not imply endorsement. Please review their policies before using them.

CHILDREN'S DATA
The Services are not intended for children and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, contact us using the details below and we will delete it.

SECURITY AND RETENTION
No security measure is perfect and we cannot guarantee absolute security. Please do not use unsecured channels to send us confidential information.

How long we keep your information depends on why we hold it: to maintain your account, to provide the Services, to comply with legal obligations such as tax retention requirements, or to resolve disputes and enforce our policies.

YOUR RIGHTS AND CHOICES
Under PIPEDA, you have the right to:

Access the personal information we hold about you
Have it corrected if it is inaccurate
Withdraw your consent to our collection, use or disclosure of your personal information, subject to legal or contractual restrictions
Manage your marketing preferences — you can unsubscribe from promotional emails at any time using the link in the email

If you are a resident of Quebec, you also have the right, in certain circumstances, to:

Request that we cease disseminating your personal information or de-index a hyperlink that gives access to it
Receive a copy of your personal information in a structured, commonly used technical format, or have it transferred to another person or body, where technically feasible
Be informed of, and object to, any decision made exclusively on the basis of automated processing of your personal information that has a legal or otherwise significant effect on you

To exercise any of these rights, contact our Privacy Officer using the details below. We may need to verify your identity first. We will respond within the period required by applicable law and will not discriminate against you for exercising your rights.

COMPLAINTS
If you have a complaint about how we handle your personal information, contact our Privacy Officer using the details below. You also have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada, or, if you are a resident of Quebec, with the Commission d'accès à l'information du Québec.

INTERNATIONAL TRANSFERS
We may transfer, store and process your personal information outside the province or country where you live, including in countries whose privacy laws may differ from those of your jurisdiction. Where we do so, we take contractual and organisational steps to ensure your personal information continues to receive a comparable level of protection, in accordance with our obligations under PIPEDA and, where applicable, Quebec privacy law.

COOKIES
We use cookies to operate the store, remember your cart and understand how the site is used. You can manage your preferences through our cookie banner or your browser settings.

CHANGES TO THIS POLICY
We may update this policy to reflect changes in our practices or for operational, legal or regulatory reasons. We will post the revised version here and update the "Last updated" date.

CONTACT INFORMATION
Store name: [input store name here]
Company name: [input company name here]
Company address: [input company address here]
Warehouse address: [input warehouse address here]
Company/Business number: [input company nr here]
Phone: [input phone here]
Email: [input email here]

Privacy Officer: [input name/title here — see note below]
Privacy inquiries: [input email here]

Monday to Friday | 09:00 – 17:00 ([your timezone])
Weekends | 11:00 – 16:00 ([your timezone])

We aim to respond to your inquiries within 24 hours.