FAQ

1. Do you deliver across Canada?
Yes — we ship to every province and territory in Canada, including remote areas. Just enter your postal code at checkout.

2. How long does delivery take?
Orders are processed within 1–2 business days and typically arrive within 8–12 business days after dispatch, so your total delivery time is usually 10–14 business days. You'll receive a tracking link by email as soon as your parcel leaves our warehouse.

3. Do you offer free delivery?
Yes — delivery is free on every Canadian order, with no minimum spend. The price you see is the price you pay.

4. Can I return an item if I change my mind?
Yes — you can request a return within 30 days of delivery, as long as the item is unused, with tags attached, in its original condition and packaging. Depending on the item, we may issue a refund without requiring you to send it back, or ask you to return it — in which case return shipping is the customer's responsibility unless the item is faulty, damaged or incorrect. For full details, please see our Return & Refund Policy.

5. How long does a refund take?
Once your return arrives and passes inspection, your refund is issued to your original payment method within 10 business days. Depending on your bank, it can take a few extra days to show on your statement.

6. What if my item arrives damaged?
Please check your order as soon as it arrives. If anything is damaged, defective or not what you ordered, email us at info@kytali.com with your order number and a photo, and we'll review it and resolve it for you.

7. Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, and UnionPay, as well as Shop Pay, Apple Pay, Google Pay, and Klarna. Every method is processed securely at checkout.

8. Is my payment information safe?
Absolutely. All transactions run over an encrypted SSL connection and are handled by certified payment providers. We never see or store your card details.

9. How can I reach customer service?
Email us at info@kytali.com or use the contact form on our site. We reply to every message within 24 hours on working days.