Shipping policy

SHIPPING POLICY

At [input store name here] we ship to customers across Canada.
Below is everything you need to know about how your order reaches you.

1. GENERAL SHIPPING INFORMATION
We currently ship throughout Canada. Shipping options, costs and delivery times may vary depending on your location and the size or weight of your order.

2. PROCESSING TIME
Orders are processed within [2–3] business days (Monday to Friday), excluding weekends and public holidays. During peak seasons or promotions, processing may take slightly longer. We'll let you know of any delay.

3. SHIPPING RATES
[Free shipping on all orders, no minimum purchase.]
[Or: standard shipping $X.XX CAD — free on orders over $XX CAD.]
Costs are always shown at checkout before you pay.

4. ESTIMATED DELIVERY TIMES
Processing time: [2–3] business days
Transit time: [input based on real supplier data] business days
Total delivery time: [input based on real supplier data] business days
Order cut-off time: [input time]
Time zone: [input your business's own timezone]

Delivery times are estimates and may be affected by carrier delays, customs processing or extreme weather.

5. WHERE WE SHIP FROM
Orders are dispatched from our warehouse in [input actual country of origin here].

6. CUSTOMS, DUTIES AND IMPORT TAXES
If your order ships from outside Canada, it may be subject to customs duties, GST/HST or brokerage fees charged by the Canada Border Services Agency (CBSA) upon arrival. These charges depend on the value of your order and its country of origin, and are collected by the courier — they are not included in the price you pay at checkout and are the responsibility of the customer. If you have questions about potential import charges before ordering, contact us at [input email here].

7. TRACKING
You'll receive a tracking link by email once your order leaves the warehouse. It can take 24–48 hours before the first carrier scan appears.

8. SHIPPING RESTRICTIONS
We do not ship to military addresses (APO/FPO/DPO) or restricted areas. [Confirm with your carrier whether PO Box addresses are supported before excluding them — see note below.] Some items may be subject to restrictions under Canadian import regulations or carrier rules.

9. FAILED DELIVERY OR RETURNED PACKAGES
If a delivery fails, the address was incorrect or the package is undeliverable, the order may be returned to us. We'll contact you to arrange a new shipment, which may incur additional shipping costs.

10. LOST OR DAMAGED PACKAGES
If your package is lost or damaged in transit, email us at [input email here]. We'll open an investigation with the carrier and find a solution as quickly as possible.

11. MULTIPLE ITEMS
Orders containing several items may arrive in separate parcels on different days. This is normal and does not mean anything is missing.

12. UPDATES TO THIS POLICY
We may update this shipping policy from time to time. The most recent version is always available on this page. Last updated: [input date here].

13. CONTACT INFORMATION
Store name: [input store name here]
Company name: [input company name here]
Company address: [input company address here]
Warehouse address: [input warehouse address here]
Company/Business nr.: [input company nr here]
Phone: [input phone here]
Email: [input email here]

Monday to Friday | 09:00 – 17:00 ([your timezone])
Weekends | 11:00 – 16:00 ([your timezone])

We aim to respond to your inquiries within 24 hours.