The Alessio Cotton Quarter-Zip Sweater brings easy, cold-weather comfort to your everyday rotation, crafted from a cozy cotton-blend fleece that feels soft against the skin. The mock neckline and half-zip closure add a layer of warmth you can adjust throughout the day, while the ribbed trims at the cuffs and hem keep the classic fit close and tailored. The result is a versatile sweater that pairs effortlessly with your favourite jeans all season long.
BELOW YOU'LL FIND ANSWERS TO THE MOST COMMON QUESTIONS ABOUT Kytali, OUR CLOTHING AND OUR SERVICE. NEED SOMETHING ELSE? OUR CUSTOMER SUPPORT TEAM IS ALWAYS HAPPY TO HELP.
Frequently asked questions
1. Do you deliver across Canada?
Yes — we ship to every province and territory in Canada, including remote areas. Just enter your postal code at checkout.
2. How long does delivery take?
Orders are prepared within 1–2 working days and typically arrive within 8–12 working days. You'll receive a tracking link by email as soon as your parcel leaves our warehouse.
3. Do you offer free delivery?
Yes — delivery is free on every Canadian order, with no minimum spend. The price you see is the price you pay.
4. Can I return an item if I change my mind?
Of course. You have 30 days from delivery to return your item free of charge, in its original condition and packaging, with tags attached. Just get in touch and we'll walk you through it.
5. How long does a refund take?
Once your return arrives and passes inspection, your refund is processed within 10 days. Depending on your bank, it can take a few extra days to show on your statement.
6. What if my item arrives damaged?
Send us a photo within 48 hours of delivery and we'll arrange a free replacement or a full refund — whichever you prefer. There's no need to send the damaged item back first.
7. Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, and UnionPay, as well as Shop Pay, Apple Pay, Google Pay, and Klarna. Every method is processed securely at checkout.
8. Is my payment information safe?
Absolutely. All transactions run over an encrypted SSL connection and are handled by certified payment providers. We never see or store your card details
9. How can I reach customer service?
Email us at info@kytali.com or use the contact form on our site. We reply to every message within 24 hours on working days.
