Politique d’expédition

SHIPPING POLICY

At Kytali we ship to customers across Canada.
Below is everything you need to know about how your order reaches you.

1. GENERAL SHIPPING INFORMATION
We currently ship throughout Canada. Shipping options, costs and delivery times may vary depending on your location and the size or weight of your order.

2. PROCESSING TIME
Orders are processed within 1–2 business days (Monday to Friday), excluding weekends and public holidays. During peak seasons or promotions, processing may take slightly longer. We'll let you know of any delay.

3. SHIPPING RATES
Free shipping on all orders, no minimum purchase, Costs are always shown at checkout before you pay.

4. ESTIMATED DELIVERY TIMES
Processing time: 1–2 business days
Transit time: 8–12 business days
Total delivery time: 10–14 business days

Delivery times are estimates and may be affected by carrier delays, customs processing or extreme weather.

5. WHERE WE SHIP FROM
Orders are dispatched from our partner warehouses in Asia.

6. CUSTOMS, DUTIES AND IMPORT TAXES
Since your order ships from outside Canada, shipments valued at CAD $20 or less are generally exempt from customs duties and taxes. For orders above CAD $20, the Canada Border Services Agency (CBSA) may apply GST/HST, customs duties and/or brokerage fees, which are collected by the courier upon delivery. These charges are based on the value of your order and are not included in the price you pay at checkout — they are the responsibility of the customer. If you have questions about potential import charges before ordering, contact us at info@kytali.com.

7. TRACKING
You'll receive a tracking link by email once your order leaves the warehouse. It can take 24–48 hours before the first carrier scan appears.

8. SHIPPING RESTRICTIONS
We do not ship to military addresses (APO/FPO/DPO) or restricted areas. Delivery to PO Box addresses in Canada is subject to carrier availability and cannot be guaranteed in all regions — for the most reliable delivery, we recommend using a residential or business street address. Some items may be subject to restrictions under Canadian import regulations or carrier rules.

9. FAILED DELIVERY OR RETURNED PACKAGES
If a delivery fails, the address was incorrect or the package is undeliverable, the order may be returned to us. We'll contact you to arrange a new shipment, which may incur additional shipping costs.

10. LOST OR DAMAGED PACKAGES
If your package is lost or damaged in transit, email us at info@kytali.com. We'll open an investigation with the carrier and find a solution as quickly as possible.

11. MULTIPLE ITEMS
Orders containing several items may arrive in separate parcels on different days. This is normal and does not mean anything is missing.

12. UPDATES TO THIS POLICY
We may update this shipping policy from time to time. The most recent version is always available on this page. Last updated: September 23, 2026.